RC4WD redeems their self from bad customer service!!!

[siuvinson]

I've seen these complaints before over on scale4x4 and usually the response given from the rc4wd reps that are members over there say that its best to order from *** instead of direct from rc4wd. I think they're more focused on the manufacturing and marketing of their products than they are on their direct retail sales...plus, like others have said, they're grossly understaffed for the amount of demand they generate.

It doesn't help your situation unfortunately, but next time try to order from some place like *** thats geared 100% to the consumer.

I hope they make good on your issue quickly!