Too funny not to share

[mazdaparts]

Background of the story: I work at a Mazda dealership in Missouri. We (the employees) decided to grill hotdogs for lunch today. Everyone chipped in I grilled and we all had our fill of hotdogs. We had a few left over.

The story: We had a disgruntled customer come in today. He was a little upset that back in april we replaced outer tie rod ends and performed an alignment. One month after that he wanted his shocks and struts replaced necessitating another alignment. He wanted money back on one of the alignments. The service manager decided to give him a free oil change to smooth things over. He argued a little more wanting more since the oil change is only $30 and the alignment is $75. Being a funny guy I intercomed the service manager and said "give him the last 2 hotdogs." I walk to the back giggling to myself. A minute later the service writer comes back laughing his butt off asking where the hotdogs are. Apparently the service manager offered him 1 free oil change and 2 hotdogs with chips. Customer agreed. The rest of the day we relived it even coming up with a how many hotdog vs. disgruntled customer threat level. We even coined the phrase "Never underestimate the power of the wiener." I think I'm gonna get some tshirts made up.

[fhhhstix]

That is funny right there. He took two hot dogs and a bag of chips instead of the other $45 he wanted. Heck if you had given him a drink too you wouldn't have had to give him the free oil change.

Travis

[scalelover]

I work for a Honda dealer and we cook out every Sat. You would be amazed at what a free meal does for a customer. I'm talking hundreds of dollars in service work swayed to a go ahead over a burger chips and a pop go figure

And still got a positive survey which mentioned the food!!!
--Dan

[Panther F]

Customers just don't understand the change that occurs when you "replace" front end parts. Struts are a crucial part of the alignment and are not just "shocks" you can unbolt like a '70's GM product. Especially since he decided he wanted the change.

So, did he eat the 2 hot dogs?


- Jeff

[mazdaparts]

Yeah he ate them while we changed his oil for free. Said they were pretty good too.