Video of Eagle Dozer Prototype

[ihbuilder]

Originally Posted by osikasculptor

Hi​ Tom,
 
Thank you for your email and advertising,and also the message forwarded from Mr.Rimrock,please do give us our big Thank You to him for his big ears, in our future test video uploaded,please ask him to spare no efforts to keep listening,it will help him sleep well,or maybe completely make him lose his sleep :-)
 
Please also pass my message to the people who concern:
We thank all people for their attention to us over these years,actually at the first few years of our excavator release,the remarks were even more harsh,we know our models are still not perfect,but we never give up our efforts to improve and progress,from our wheel loader,customer can see our efforts
made on the details;For the hydraulics&axle problem customer feeded back,we already re-designed the cylinders&diffs,all wheel loaders ordered from January will use these new diffs&cylinders,we call it Wheel Loader 1.5 Version,please understand,this is just new model which only released less than one year, but we already move very fast and did a lot of works to customers requirement,and this will not stop! Maybe these are the really scary places to make some guys can't sleep well :-)
 
As some guys so called high-end model last for a life time,I should say yeah, Stalh dozer is a good example, it closes people eyes and heart to know new things and world,otherwise,how can there are people still believe and spread rumour of 10cents/hour labor in China now,these guys are either never come to China or live at least 20 years ago,and so on,these guys are also those who never touched our model,but give the most remarks.
 
I think the most great mission of Made In China is to provide customer with great products with affordable price,beside Europe&America,there are still billions of people living in developing countries,even in European&American countries,most people are still care about product price,if we provide the same products with same price as Germany etc,it brings the world no surprise&benefits.I know I can not stand for China,not even my company,but still,I'd love to say,we are already bringing the world
surprise&benefits by Made In China,from daily necessities to home appliances,mobile,or even large equipment as high-precision CNC lath,Intelligent auto stamping equipment,high-speed bullet train etc,maybe we could also make the previous high profit market monopolists to reduce their life-killing price,thus customer finally get benefits,this is also what we'd like to see.
 
Well,I said too much,but take it as a dialogue or communication,thank you very much,Tom,for giving me this opportunity to bring us and real customer together, I'd like to thank all dear customer again for all your care and support,we wont stop our footsteps ahead to make you guys a best model with affordable price!
 
Sincerely,
Juan

Sounds like a sales person selling a pinto

[osikasculptor]

(Eagle Machinery dialog; I wanted to let them get some real customer views both good and bad)
Thank you for your sincere efforts made for enhancing mutual understanding,we appreciate it!
And also,for the comment you sent back,we are glad to see finally there are some real customer could stand out to say something, it's an encouragement for us. I am sorry if some of our after sales service is not that timely, sometimes we are just too busy, and every one works overtime,we are all made up by young people,with a dream to do something to change the world :-) hope you guys also have a dream could join us together.

Oh, by the way, welcome to China to see our changes, but don't forget, besides the shiny parts of big cities of Beijing,Shanghai,Guangzhou etc in China, there are also many under development places in the west part of China, knowing that could help you have a more comprehensive and true picture of China.

Sincerely,
Juan

[RCKiwi]

I watch these threads with interest. And was watching with a keen interest to see how you handled Lil Giants issues he experienced with your product and if you would offer any dependable response........no alas, just jive talk.
Reputations are built from foundation up. Simulation with no substance is a very poor substitute. Choose wisely friends...........

[osikasculptor]

Hi Just to Clarify, I was emailing Eagle out of curiosity regarding their dozer, and then passed along some comments/feedback both good and bad to them and posted some of the responses. I have no affiliation with them or their business Hopefully they will introduce good products and or improve current offerings etc. cheers Tom


Hi​ Tom,
 
Thank you for your feedback.
We deeply understand some inconvenience customer may have,but we have our own distribution system with distributors across the world,if there is any problem regarding after sales,please contact distributors in your region for help,we may also help to push if message is passed to us from customer.
 
Anyway,we will use our own way to respond doubts or even attacks,providing engineering hobby fan customers a affordable and most cost&performance hydraulic model,
is always a aim we are dedicated ourselves for!
 
Last but not least,for the wheel loader feeded back has problem of axle,we all provided replace parts free of charge,some even already passed our warranty time.For there-designed new diff,we will see customer's situation to handle.
 
Sincerely,
Juan

[RCKiwi]

Yep, ok. - i got that wrong - well, directed my response to the wrong person rather. But the theme remains the same - making a toy, appliance, whatever is only going a very small way to forging a good, dependable name. Quality, backup/customer support and service, irrespective if a warranty period has expired or not means a heck of alot. I always believe a happy content customer is worth far more than shifting stock. A customer will be the most passive effect advertising tool of goods and service. And now with almost every home in the developed world wired together on this electronic rollercoaster - a slip up or bad quality/service will not take long to spread....not long at all.

[osikasculptor]

My own view is that it takes a long time to develop a good reputation and only a few moments to undermine it. It also isn't about perfection but learning, moving forward and continually improving whatever you do! Cheers, Tom
P.S. If Eagle forwards me any more videos or specifications on the Dozer, I'll pass them along

[RCKiwi]

Originally Posted by osikasculptor

My own view is that it takes a long time to develop a good reputation and only a few moments to undermine it.

.

Absolutely agree!!!!!!

Originally Posted by osikasculptor

It also isn't about perfection but learning, moving forward and continually improving whatever you do! ..............

That's quite a good personal mantra, but if I was about to spend $2-$3k on a product where the manufacturer openly stated that getting it bang on was not our intention, instead we were using this as a learning platform and are now dumping it on the market to fund our next little experiment, well, needless to say, they would not be getting my hard earned $$$$$
If these manufacturers dumping products on the market had a decent amount of R & D, they might find the finished product stands a good chance of lasting for more then 10 hours as Lil Giants found.

So I've read my posts back and it may seem like I'm having a go, I'm not. Just having a vent I guess? We all work hard to earn our "toy" money and some of these prices are getting up there for what would seem an entry level machine. You're in good communication with a supplier it would seem - so please pass on my concern that these products need rigorous testing.........a few minutes in some soil in a parking lot doesn't cut it.

Regards,
Glenn