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Construction News New kits & accessories offered in the world wide marketplace |
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#1
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Hi Just to Clarify, I was emailing Eagle out of curiosity regarding their dozer, and then passed along some comments/feedback both good and bad to them and posted some of the responses. I have no affiliation with them or their business
![]() Hi Tom, Thank you for your feedback. We deeply understand some inconvenience customer may have,but we have our own distribution system with distributors across the world,if there is any problem regarding after sales,please contact distributors in your region for help,we may also help to push if message is passed to us from customer. Anyway,we will use our own way to respond doubts or even attacks,providing engineering hobby fan customers a affordable and most cost&performance hydraulic model, is always a aim we are dedicated ourselves for! Last but not least,for the wheel loader feeded back has problem of axle,we all provided replace parts free of charge,some even already passed our warranty time.For there-designed new diff,we will see customer's situation to handle. Sincerely, Juan |
#2
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Yep, ok. - i got that wrong - well, directed my response to the wrong person rather. But the theme remains the same - making a toy, appliance, whatever is only going a very small way to forging a good, dependable name. Quality, backup/customer support and service, irrespective if a warranty period has expired or not means a heck of alot. I always believe a happy content customer is worth far more than shifting stock. A customer will be the most passive effect advertising tool of goods and service. And now with almost every home in the developed world wired together on this electronic rollercoaster - a slip up or bad quality/service will not take long to spread....not long at all.
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#3
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My own view is that it takes a long time to develop a good reputation and only a few moments to undermine it. It also isn't about perfection but learning, moving forward and continually improving whatever you do! Cheers, Tom
P.S. If Eagle forwards me any more videos or specifications on the Dozer, I'll pass them along ![]() |
#4
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Absolutely agree!!!!!! Quote:
If these manufacturers dumping products on the market had a decent amount of R & D, they might find the finished product stands a good chance of lasting for more then 10 hours as Lil Giants found. So I've read my posts back and it may seem like I'm having a go, I'm not. Just having a vent I guess? We all work hard to earn our "toy" money and some of these prices are getting up there for what would seem an entry level machine. You're in good communication with a supplier it would seem - so please pass on my concern that these products need rigorous testing.........a few minutes in some soil in a parking lot doesn't cut it. Regards, Glenn Last edited by RCKiwi; 01-13-2015 at 02:36 PM. |
#5
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Agreed, the reason I got my 4200 excavator is after I saw a video on youtube/Digging with Martin; I contacted Martin and he said his machine has held up after years of using it for up to 50 hours per week or more! Cheers, Tom
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#6
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#7
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This thing is pretty big
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#8
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Thing looks big!
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#9
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Hi Tom,
Dimensions about 75x35x32cm(LxWxH),weight around 25kgs,commercial sales one maybe a little bigger. Best Regards, Juan |
#10
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#11
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Picture of it painted
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