RC4WD and emails

[Rimrock]

Originally Posted by fhhhstix

If your fine with that kind of customer service great I dont want to here about it when it hapens to you.

Ther are a lot of companies smaller and lager than RC4WD that we deal with on the forum and thay can all answer emails within 48hrs and thers no reason RC4WD can't

I just say one should not have too high expectations of many of these low cost internet shops when it comes to customer service, but no, I personally don't like waiting, understand you frustration.
It's a miracle they still are in business if they let most customers wait like 8 days...I guess most of the truck and construction equipment can be purchased other places.

[fhhhstix]

Originally Posted by Rimrock

I just say one should not have too high expectations of many of these low cost internet shops when it comes to customer service, but no, I personally don't like waiting, understand you frustration.
It's a miracle they still are in business if they let most customers wait like 8 days...I guess most of the truck and construction equipment can be purchased other places.

Thing is I don't do just construction equipment and semi's. I do all things RC including scale trucks and crawlers so RC4WD is a good source for most of my builds and I have no other problem with them other than the customer service. On average I spend $2000 to $4000 with them each year on parts for all kinds of builds. What bugged me the most is receiving 6 automatically generated emails from them while waiting for their reply to my email.

To also set one thing strait I emailed there customer service email and not their general email they have two different emails so to expect them to read and respond to a customer service email in 48hrs is not out of the question.

If they are truly getting more customer service email than they can answer in a timely manner then they have a serious problem.

I work as a parts associate at a CAT dealer and if I did not at least respond to a customer email within 24 hours whether it was to give an answer or just let them know I am working on it I would be in big trouble not to mention feeling bad myself for the poor service. I pride myself in taking care of my customers.